FAQ

Orders & Payments

What payment methods do you accept?
We accept UPI (GPay, PhonePe, Paytm), debit/credit cards, net banking, and Cash on Delivery (COD). A ₹125 handling charge applies on COD orders.

Can I modify or cancel my order?
Once dispatched, cancellation is not possible. Contact us immediately at radhya710@gmail.com or +91 76005 14180.

Is it safe to pay on your website?
Yes, completely. All payments are processed through Razorpay — a PCI-DSS compliant payment gateway. Your card and bank details are never stored on our servers.

Will I get an order confirmation?
Yes. You will receive an order confirmation via email and SMS within minutes of placing your order.

Shipping & Delivery

How long does delivery take?
We dispatch all orders within 48 hours. Delivery takes 4–7 business days across India depending on your location.

Do you offer free shipping?
Yes! Free shipping on all prepaid orders across India. COD orders carry a ₹125 handling charge.

How do I track my order?
Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, and email. You can use this link to track your shipment in real time.

Do you deliver to all pincodes in India?
We deliver to 24,000+ pincodes across India. If your pincode is unserviceable, we will contact you within 24 hours with an alternative or issue a full refund.

Products & Quality

Is your jewellery real 925 sterling silver?
Yes, every piece we sell is crafted from genuine 925 sterling silver — meaning 92.5% pure silver. 

What does 925 sterling silver mean?
925 sterling silver means the jewellery contains 92.5% pure silver and 7.5% other metals (usually copper) for added strength and durability. It is the international standard for quality silver jewellery.

Is your jewellery hypoallergenic?
Yes. 925 sterling silver is naturally hypoallergenic and safe for sensitive skin. It is ideal for everyday wear.

Will my jewellery tarnish?
925 sterling silver may develop a natural patina over time with regular wear. To keep it shining — store in an airtight pouch or box, avoid contact with water, perfumes, and chemicals, and clean gently with a soft dry cloth.

Returns & Exchanges

What is your return policy?
We offer a 2-day return window from the date of delivery. Items must be unused, unworn, and in original packaging with all tags attached. An unboxing video is required for damage claims.

What items cannot be returned?
Customised or personalised jewellery, clearance/sale items, and gift cards cannot be returned.

How do I initiate a return?
Email us at radhya710@gmail.com with your order number and reason for return. We will guide you through the process within 24 hours.

When will I get my refund?
Prepaid orders: refunded to original payment method within 10 business days of receiving the return.
COD orders: refunded to your UPI ID or bank account within 10 business days.

Can I exchange a product?
Yes. Exchanges are accepted within 2 days for damaged, wrong, or size issues. Contact us at radhya710@gmail.com.

Care & Maintenance

How do I care for my silver jewellery?
- Store in an airtight pouch or jewellery box when not in use
- Remove before bathing, swimming, or exercising
- Avoid contact with perfumes, lotions, and household chemicals
- Clean gently with a soft dry cloth after wearing
- Wear it last — put on jewellery after applying makeup and perfume

How do I clean my silver jewellery at home?
Use a soft microfibre cloth to gently buff the surface. For deeper cleaning, use a mild soap and lukewarm water, rinse thoroughly, and dry completely before storing.

About Radhika Jewellers

Who are you?
Radhika Jewellers is a 925 sterling silver jewellery brand established in 1991 in Vadodara, Gujarat. With over 35 years of craftsmanship and trust, we deliver hallmark certified silver jewellery across India.

Do you have a physical store?
Yes! Visit us at 14/16 Indrapuri Complex, Near Abhilasha Square, New Sama Road, Vadodara 390008. We are open Monday to Sunday, 10:30 AM – 8:00 PM.

How can I contact you?
📧 radhya710@gmail.com 
📞 +91 76005 14180 | +91 87809 45744
We respond within 24–48 business hours.